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Warranty Policies

Thank you for trusting us. The product you purchased has a 3-month warranty against manufacturing defects, starting from the date of purchase, as shown on your invoice or proof of payment.

Warranty Conditions

  1. Requirements to validate the warranty
    To make use of the warranty, it is essential to present:

    • The original invoice or proof of purchase.

    • The defective product.

    • The warranty policy duly completed.
      Without these documents, the company reserves the right not to offer the warranty service.

  2. Coverage
    The company commits to:

    • Repair the product.

    • Replace defective parts or components at no cost to the customer, including labor.
      This only applies if the failure is attributable to a manufacturing defect.

  3. Repair time
    The repair process will not exceed 30 business days from the date of receipt of the product.

  4. Exclusions
    This warranty does not cover:

    • Shipping costs for the product to or from the repair center.

    • Risks arising from the transport of the product.

  5. Validity
    This warranty lasts for 3 months from the date of purchase.


Cases in which the warranty is not valid

The warranty will be void in the following cases:

  • If the product was used under conditions other than normal.

  • If the provided instructions for use were not followed.

  • If the product was altered or repaired by unauthorized persons.

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